Kindly ask the user to confirm if they are able to sign in to their email account successfully. To correct this - the admin of the AD or OD machine will need to change the password saved in the Web Administration > Configuration > Domains > Directory Services. Therefore Kerio Connect will try to connect to AD or OD with an incorrect password and this prevents other Kerio users from being able to authenticate to AD or OD. However, this password was not changed in the Kerio Web Administration first. However, if no user is able to log in - then the AD or OD admin password that was used to bind Kerio Connect to AD or OD might have been changed. If the user has changed their AD or OD password they will need to update their email clients and mobile devices to have the same password to access their Kerio email account. Note: This applies to Active Directory/Open Directory users only. Check if the user has changed their AD or OD password This will then unlock all accounts that have been locked, so make sure the user is entering the password correctly and that if they have configured a new connection to their Kerio email account that they are using the correct settings. Click the button 'Unlock All Accounts Now'.Go to Configuration > Security > Security Policy.To unlock the account please do the following: The Offline Edition (KOFF) is the most commonly used as it allows offline editing and synchronizes all changes with Kerio Connect once the connection is restored. Home Brochure Download Richiedi Trial Presentazione Video guide Informazioni Rivenditori Webinar Listino Kerio Connect 9.4. If a user has entered his password incorrectly a few times in a row or has configured an email client with the wrong password it is likely that the user has been locked out. Kerio Outlook Connector is a Microsoft Outlook extension that you can use to manage Kerio Connect email, events, contacts, and tasks in Microsoft Outlook for Windows. Kerio Connect mail server di posta elettronica multi-piattaforma alternativo ad Microsoft Exchange. Stopping and starting Kerio Connect is the only way to kill all active connections and reset the folder count of opened folders.Ĭheck if the user has been locked out from their Kerio account If the user does have a folder(s) with a reference count of 10 or higher - you will need to stop and start Kerio Connect. Kerios cross-platform email and collaboration server has been renamed. Check for the user who cannot log in and confirm if they have any folders with a reference of 10 or higher. You are viewing content tagged with Connect - iTWire - Technology News and Jobs.In order to check the opened folders, please do the following: If a user has a high amount of opened folders - this can prevent them from logging in or slow down the login process. Solution Check if the user has a high amount of opened folders Regardless of the error message and the environment, we recommend you to try the same workaround. This can occur for every Kerio Connect version on any operating system. This article is intended for the Kerio Connect administrators in order to offer them a better understanding of how to fix/isolate the User login issue. There is a list of common fixes for users that all of a sudden cannot log in to their Kerio Connect account.
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